REFUND AND CANCELLATION POLICY

Effective Date: September 2, 2026

Last Updated: September 2, 2026

At JSKG Entertainment, we aim to provide an enjoyable streaming experience with transparent service terms. This Refund and Cancellation Policy outlines your rights and options regarding cancelling your subscription and requesting refunds for our OTT streaming services.

1. Subscription Cancellation

You can cancel your JSKG Entertainment subscription at any time.

• Self-Service Cancellation: You can cancel your subscription by logging into your account settings, navigating to Account > Subscription / Billing, and selecting "Cancel Subscription."

• Access After Cancellation: When you cancel, your account will remain active, and you will continue to have full access to streaming content until the end of your current billing cycle.

• Auto-Renewal Stop: Cancelling your subscription stops all future automatic renewal charges to your payment method.

2. Refund Policy

All payments for JSKG Entertainment subscriptions, pay-per-view events, or rental content are non-refundable, except under specific circumstances outlined below.

• No Prorated Refunds: We do not provide prorated refunds or credits for partially used subscription periods, unwatched titles, or unused streaming time remaining in your billing cycle.

• In-App Purchase Billing: If you subscribed through a third-party app store (e.g., Apple App Store, Google Play Store, or Smart TV platforms), cancellations and refund requests are subject to the policies of that respective third-party provider and must be processed directly through them.

3. Exceptional Refund Eligibility

We may issue a refund or credit at our sole discretion under the following limited conditions:

• Duplicate or Double Billing: If you were charged multiple times for the same subscription period due to a system or payment processing error.

• Extended Service Disruption: If you were unable to access the Service for more than 48 consecutive hours due to a technical outage or server malfunction on JSKG Entertainment’s end.

• Unauthorized Transactions: If your payment method was fraudulently used to create an account, subject to verification and reporting within 7 days of the transaction.

4. How to Request a Refund

If you believe you qualify for an exceptional refund based on Section 3:

1. Contact our Support Team within 7 days of the charge date at support@jskgentertainment.com.

2. Include the following details in your request:

   • Registered Email ID / Phone Number

   • Transaction Reference Number / Order ID

   • Date and Amount of the Charge

   • Reason for the refund request (with screenshots/proof of billing error, if applicable)

Our support team will review your request and notify you of the approval or rejection within 5–7 business days.

5. Refund Processing Timelines

If your refund request is approved:

• The refund will be processed back to the original payment method used during purchase.

• Depending on your bank or card issuer, approved refunds typically take 5 to 10 business days to reflect in your account.

6. Contact Us

For any questions, payment disputes, or issues regarding your subscription, please reach out to us at:

• Company Name: JSKG Entertainment

• Support Email: support@jskgentertainment.com